Normal business hours for prior authorizations and admission authorizations are 8:30 a.m. - noon and 1 p.m. - 5 p.m. Monday through Friday. If a physician determines that care is indicated urgently before authorization can be obtained, then SummaCare will retrospectively review the authorization request on the next business day.
After-hours authorizations for emergency hospital admissions may be obtained by calling SummaCare's 24-Hour Nurse Line: 800-379-5001.
For weekend nursing home authorizations or inter-facility transfers, call 330-414-1653 from 8:30 a.m. - 5 p.m. on Saturdays, Sundays and holidays. A voice mailbox is available after hours, with the call being returned on the next business day.