Utilization Management

Affirmative Statement About Incentives 

SummaCare bases utilization management (UM) decisions on reasonable medical evidence and consensus of relevant healthcare professionals. Clinical decisions about each request for service are based on the clinical features of the individual case and the medical necessity criteria. 

SummaCare uses medical necessity criteria to help determine the appropriateness of the care or service. The SummaCare Quality Value Committee (QVC) reviews and approves the development of UM criteria. The QVC consists of primary care and specialty physicians/practitioners who currently provide direct patient care. The SummaCare QVC reviews and updates medical criteria for UM decision making on an annual basis. SummaCare approved criteria include, but are not limited to:
  • eviCore Healthcare High Tech Radiology Criteria
  • Centers for Medicare and Medicaid coverage criteria
  • Hayes, Inc.
  • McKesson InterQual Adult and Pediatric Procedures Criteria
  • McKesson InterQual Behavioral Health Guidelines
  • McKesson InterQual Imaging Guidelines
  • MCMC (managing care managing claims) review
  • National Comprehensive Cancer Network (NCCN) Guidelines
  • Plan developed Guidelines
  • Pharmacy and Therapeutics Committee Guidelines
  • McKesson Interqual Level of Care Criteria – for acute inpatient, long-term acute care, inpatient rehabilitation, and skilled nursing care
  • McKesson InterQual Behavioral Health Care Criteria – for all levels of behavioral health and chemical dependency care
  • Alere-Neonatal Clinical Management Guidelines
  • Reference Approved Criteria listed above
  • McKesson Interqual Homecare Criteria
  • McKesson Interqual Durable Medical Equipment (DME) Criteria
  • DME Medicare coverage criteria for Medicare
  • Peer Literature Review (where criteria are not otherwise available)
SummaCare does not reward physicians/practitioners or other individuals conducting utilization review for issuing denials of coverage or service. UM decision-making is based only on the existence of coverage and appropriateness of care and service. Financial incentives for UM decision makers do not encourage decisions that result in underutilization – e.g. SummaCare does not use incentives to encourage barriers to care and service.

Several factors can delay or even prevent the authorization of care of services. These include late referrals, missing referrals, referrals to out-of-network practitioners/providers and incomplete clinical data. Your efforts to avoid these pitfalls will improve the satisfaction of your SummaCare patients and allow the processing of their care authorizations to progress smoothly. SummaCare maintains an incoming fax line available 24 hours a day, 365 days a year dedicated to receiving incoming authorization requests. 

SummaCare also maintains a voice mailbox to receive requests for authorizations outside of regular business hours. The fax line and voice mailbox are non-monitored outside of regular business hours, thus items faxed after close of business are considered to be received on the next business day. 

Authorization Resources

Physicians/Practitioners may obtain a copy of the benefit provision or the medical necessity criteria used in making a determination by calling the number(s) below and requesting the information. 
  • High-Tech Radiology criteria: 855-774-1315
  • Ambulance criteria: 330-996-8791 or 866-996-8791
  • All other criteria requests: 330-996-8710 or 888-996-8710 or email contactproviderservices@summacare.com.
Medical necessity criteria are also available online via PlanCentral. Physicians/Practitioners may speak to a Medical Director regarding decisions based on medical necessity by calling 330-996-8775 or 888-996-8775.
For general utilization management questions, call Provider Support Services at 330-996-8400 or 800-996-8401 or email contactproviderservices@summacare.com.