After-Hours Authorizations

Normal business hours for prior authorizations and admission authorizations are 8:30 A.M. – 5:00 P.M. Monday through Friday. Routine requests to authorize services can be sent via fax to 234-542-0815 using the Prior Authorization Request Form for Services.  

For urgent/expedited requests, call 330-996 8710 or 888-996-8710. After normal business hours and on weekends and holidays routine requests are to be sent via fax to 234-542-0815. 

For urgent/expedited requests, nursing home authorizations or inter-facility transfers  on weekends/holidays, call 330-414-1653. If a physician determines that care is indicated urgently before authorization can be obtained, then SummaCare will retrospectively review the authorization request on the next business day.  

After-hours authorizations for emergency hospital admission may be obtained by calling SummaCare’s 24-hour Nurse Line:  800-379-5001.