Claim Adjustment Requests

To request a claim adjustment, please log in to Plan Central

If you do not have a user account, please register for an account by clicking the registration link located on the Plan Central homepage. 

After logging in, please locate your claim using the "Claim Inquiry" menu. When your search results appear, click on the claim to view the details. When you click the button titled "Adjustment Request," a window will appear with various options so we can understand why you feel your claim should be adjusted.

If you have any questions, please contact Provider Support Services at or call 330-996-8400 or 800-996-8401.