Melissa Rusk CLSSBB, CPC is the Vice President of Operations at SummaCare in Akron Ohio. In this role, Melissa is responsible for directing and providing leadership to SummaCare’s operational departments including Claims Processing and Support, BPO Operations, Document Management, Configuration, Eligibility & Billing, and Fraud, Waste and Abuse for both SummaCare and Apex Health Solutions lines of business. She ensures production and performance measures are achieved while adhering to applicable state and federal regulatory requirements as well as maintains relationships with employers and regulatory agencies and serves on the Senior Management team.
Melissa has over 30 years’ experience working within the insurance industry in customer service, compliance and operations.
She is a Lean Six Sigma Black Belt and is certified in Lean by the University of Akron and earned her CPC designation in November 2020.