Contact Us

We want it to be easy for you to get in touch with us. Below you will find several ways to reach us with your questions and comments.

Members with Insurance through an Employer

Phone: Please call the Customer Service number on the back of your Member ID card Monday – Friday between 8:30 a.m. – 5:30 p.m. If you do not have access to your Member ID card, call 800-996-8701.
Email: Submit your questions/comments directly to our Customer Service team by completing our online form.

Individual & Family Plan Members

Phone: 800-996-8701
Email: Submit your questions/comments directly to our Customer Service team by completing our online form.

SummaCare Medicare Members

Phone: 800-996-6250 (TTY 800-750-0750); From October 1 through February 14, a representative will be available to take your call from 8:00 am until 8:00 pm, seven days a week. From February 15 through September 30, a representative will be available to take your call from 8:00 am until 8:00 pm, Monday through Friday. Outside these hours, you may leave us a message and a representative will return your call the next business day.
Email: Contact a member of SummaCare’s staff by submitting the online form.

Medicare Eligibles Seeking a Medicare Advantage Plan

Phone: 330-996-8440 or 888-464-8440; From October 1 through February 14, a representative will be available to take your call from 8:00 am until 8:00 pm, seven days a week. From February 15 through September 30, a representative will be available to take your call from 8:00 am until 8:00 pm, Monday through Friday. Outside these hours, you may leave us a message and a representative will return your call the next business day.
Email: Contact a member of SummaCare’s staff by submitting the online form.

Individuals Seeking an Individual or Family Plan

Phone: 1-888-251-7953
Email: individualinfo@summacare.com

Need a quote? Get a free online quote now.

Healthcare Providers

Phone: 330-996-8400 or 800-996-8401
Email: contactproviderservices@summacare.com

Brokers

Phone: 330-996-8880 or 888-996-8818

Employers

Phone: 800-375-6530
Email: groupservice@summacare.com