Our Awards

SummaCare’s 2025 Medicare Advantage plans were recognized with a 4.5 (out of 5) overall rating by the Centers for Medicare and Medicaid Services (CMS). The 4.5-Star rating shows SummaCare’s ability to consistently sustain a high standard of excellent service for members. It is a direct reflection of the attention to high-quality service, care and cost-effective coverage that SummaCare has provided to members for more than 25 years. 

SummaCare’s Medicare Advantage plans received a Net Promoter Score (NPS) of 74 for 2024, greater than the national average of 42. The NPS uses surveys to rate customer loyalty and satisfaction on a scale of 0 to 10, gauging how likely patients or subscribers are to recommend services to friends. The score reflects SummaCare’s strong reputation for providing exemplary service. A rating like this is an assurance to patients that they can count on the care they receive at SummaCare to be consistently excellent. 

SummaCare maintains a high 97% retention rate for members on SummaCare’s Medicare Advantage plans—significantly higher than the national average. This retention rate is representative of SummaCare’s ability to meet or exceed the needs and expectations of members by delivering excellent service and care for a focused customer experience that prioritizes the member.

For 2025, the SummaCare Individual & Family plans received a 5 (out of 5) overall star rating on the Health Insurance Marketplace, the highest rating possible. The rating helps consumers evaluate member satisfaction with plans; how effectively the plan is able to assist providers in prevention and detection of illness; management of overall member well-being; and responsiveness to handling member needs, concerns and appeals.