Contact Us

Medicare Shopper

• Email: medicareinfo@summacare.com
• Phone: SummaCare Medicare Sales at 330-996-8440 or (toll-free) 888-464-8440 (TTY 800-750-0750)
  From October 1 through March 31, a representative will be available to take your call from 8:00 am until 8:00 pm, seven days a week. From April 1 through September 30, a representative will be available to take your call from 8:00 am until 8:00 pm, Monday through Friday. Outside these hours, you may leave us a message and a representative will return your call the next business day.
• Mailing Address:
  SummaCare
  PO Box 3620
  Akron, OH 44309-3620
• Physical Address:
  SummaCare
  1200 E. Market Street, Suite 400
  Akron, OH 44305
• By online form

Medicare Member

• Email: medicarecustomerservice@summacare.com
• Phone: SummaCare Medicare Member Services at 330-996-8885 or (toll-free) 800-996-6250 (TTY 800-750-0750)
  From October 1 through March 31, a representative will be available to take your call from 8:00 am until 8:00 pm, seven days a week. From April 1 through September 30, a representative will be available to take your call from 8:00 am until 8:00 pm, Monday through Friday. Outside these hours, you may leave us a message and a representative will return your call the next business day.
• Mailing Address:
  SummaCare
  PO Box 3620
  Akron, OH 44309-3620
• Physical Address:
  SummaCare
  1200 E. Market Street, Suite 400
  Akron, OH 44305
• By online form

Request Medicare Booklet

• By online form

Medicare: Request Enrollment Guide

• By online form

Individual & Family Plan Shopper

• Phone: 888-251-7964
• Quote: Get a Quote

Individual & Family Plan Member

• Phone: Please call the Member Services number on the back of your Member ID card Monday – Friday between 8:30 a.m. – 5:30 p.m. If you do not have access to your Member ID card, call 800-996-8701 or 330-996-8700.
• By online form

Members with Insurance through an Employer

• Phone: Please call the Member Services number on the back of your Member ID card Monday – Friday between 8:30 a.m. – 5:30 p.m. If you do not have access to your Member ID card, call 800-996-8701 or 330-996-8700.
• By online form

Employers offering SummaCare coverage (Fully-Insured Products)

• Email: groupservice@summacare.com
• Phone: 330-996-8444 or 800-821-9322
• Request Benefit materials
  

Employers offering SummaCare coverage (Self-Funded Products)

• Email: quotes@summacare.com
• Phone: 330-996-8955 or 800-375-6530
• Request Benefit materials

Employers shopping for SummaCare coverage (Fully-Insured Products)

• Email: quotes@summacare.com
• Phone: 330-996-8955 or 800-375-6530

Employers shopping for SummaCare coverage (Self-Funded Products)

• Email: quotes@summacare.com
• Phone: 330-996-8955 or 800-375-6530

Employers shopping for SummaCare coverage (Retiree Products)

• Email: medicareinfo@summacare.com
• Request Benefit materials

If you are an existing SummaCare broker and need assistance, please contact Broker Services.

Phone: 330.996.5673

Email: brokerservices@summacare.com

Learn more about becoming a SummaCare broker.

Closures — SummaCare Utilization Management, Appeals & Grievances and Provider Support Services are closed on the following days:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Day After Thanksgiving (PSS)
• Christmas

Limited Hours — SummaCare Utilization Management, Appeals & Grievances and Provider Support Services have limited hours on the following days:

The business day directly before a holiday, precertification requests will be accepted until 3 p.m.

• Christmas Eve precertification requests will be accepted until 1 p.m.
• New Year’s Eve precertification requests will be accepted until 1 p.m.
• On Call is available on Christmas Eve & New Year's Eve for emergency inpatient/Part B requests only.

For weekend holidays, SummaCare will observe Saturday holidays on Fridays and observe Sunday holidays on Mondays.

Any schedule changes will be posted on this page.

Provider Support Services

• Email: contactproviderservices@summacare.com
• Phone: 330-996-8400 or 800-996-8401

Become a Network Provider

• Provider Office Application
• Provider Office Application (8 providers or more)

Facility/Ancillary Application

• Facility/Ancillary Application

Request Access to Plan Central

•  Plan Central Access Request

Subscribe to Provider Communications

• Subscribe to Provider Communications

Complete the Provider Marketing Attestation Form

• Complete the Provider Marketing Attestation Form

Provider Engagement Specialists 

General Contact (for all)

• PO Box 3620
  Akron, Ohio 44309-3620
• Fax: 330.996.8490
• Email: providerengagement@summacare.com

Visit the Provider Engagement Specialists page to view your assigned Provider Engagement Specialist’s contact details.