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COVID-19 Employer FAQs

The following FAQs will assist employers in answering questions you may receive.

FAQs for our Employers

Where can I find the most up-to-date information about the virus?
For the most up-to-date information on COVID-19, please visit one or more of the following sites:

The COVID-19 Public Health Emergency (PHE) has ended. What does that mean?

In direct response to the COVID-19 pandemic, a Public Health Emergency (PHE) was enacted in January of 2020. During the PHE, many special, emergency healthcare measures were rolled out to protect our communities and slow the spread of COVID-19.

According to the U.S. Department of Health and Human Services, daily COVID-19 reported cases are down 92%. The PHE expired on May 11, 2023 in response to this decline in COVID-19 cases and reduced public transmission. More information about the expiration of the PHE can be read here

The expiration of the PHE simply returned most benefits to their prepandemic levels of coverage.


If you have specific questions about how the expiration of the PHE may have affected your SummaCare relationship, we encourage you to contact your rep or use the applicable contact information found below:


Employers offering SummaCare coverage (Fully-Insured Products)
Phone: 330.996.8444 or 800.821.9322


Employers offering SummaCare coverage (Self-Funded Products)
Phone: 330.996.8955 or 800.375.6530


Last Updated: May 15, 2023