Access to Care: Telehealth, Teladoc® & More

What if I think I have symptoms of COVID-19?

If you are 65 or younger and have possible symptoms of COVID-19, please visit https://www.summahealth.org/specializedservices/virtual-visit to start the FREE online screening process.

If you are over the age of 65 and have possible symptoms of COVID-19, contact your doctor’s office. Do not travel to a medical facility unless you are instructed to do so. You can also call the Summa Health 24/7 COVID-19 hotline to speak with a trained nurse at 234.867.6314.

Are telehealth services through my doctor a covered benefit?

Yes; In compliance with the most up-to-date CMS requirements, SummaCare is now covering the cost of telehealth services for a wide array of health care needs. Telehealth services are a great option to still get the care you need, while staying safe in the comfort of your own home and avoiding exposure and potential spread of the virus.

• Telehealth services will be covered regardless of your location.
• Telehealth services coverage will expand to include audio telephone only.
• Telehealth services coverage includes physical therapy, occupational therapy and behavioral health.

This coverage is effective through the duration of the public health emergency. Talk to your provider about your telehealth options.

What other options are available for care?

Most SummaCare members have access to Teladoc® as part of your coverage. You’re covered to speak with a licensed physician by web, phone or mobile app through Teladoc for primary care physician, dermatology and/or behavioral health visits that can be scheduled 24 hours a day, 365 days a year.

Go to teladoc.com or call 1.800.835.2362 (TTY: 1.855.636.1578) to set up your Teladoc account. Your doctor or the Teladoc provider will give you further instruction.

Whether or not you have symptoms of COVID-19, and for any non-emergency needs, telehealth services are a great option to still get the care you need. Social distancing is an extremely important measure we can all take to lessen the spread of this virus.

What if I have a previously scheduled appointment or procedure coming up?

Contact your doctor’s office and they will give you instructions.

Where is it safe to continue dialysis treatment during the COVID-19 outbreak?

Dialysis patients, although at higher risk of complications from the Coronavirus, should NOT stop treatment during this time. The CDC has provided dialysis centers with permission to implement measures to stem the spread of the virus by separating diagnosed or symptomatic COVID-19 patients from those who do not show signs of having contracted the virus. If you think you have been exposed to COVID-19 or are experiencing symptoms such as fever, cough and difficulty breathing, contact your health care provider. You may be instructed to obtain your dialysis treatment at a different location from your usual facility. All participating centers – Davita, Fresenius (also known as BMA), and US Renal Care – are in-network for all Employer Group and Medicare Advantage members, including our self-funded groups.