Behavioral Health for Medicare Members

Whether you are experiencing short- or long-term stress, anxiety or depression, SummaCare offers several services to help support you on your behavioral health journey.

SummaCare’s Programs

Care Management and Condition Management Programs provide nurse-guided assistance and resources to help you manage your behavioral health and live a healthier life. Depending on your needs, a registered nurse will help you navigate your healthcare and provide needed support. Call 877.888.1164 (TTY 711) for more information.

Where to seek care:

Find a provider to support your behavioral health.
Teladoc® Health's Mental Health Services offers adults 18 and older care for anxiety, depression, grief, family issues and more.

Need care right away? If you or a loved one needs help right away, please call 911 or one of the following:

SummaCare’s 24-Hour Nurse Line: 800.379.5001 (TTY 711)
National Domestic Violence Hotline: 800.799.7233 (TTY 800.787.3224) or text “START” to 88788
988 Suicide & Crisis Lifeline: Call or text 988 for assistance with any mental-health related distress—whether thoughts of suicide, mental health, substance abuse crisis or any kind of emotional distress.

If you are taking medication for a behavioral health diagnosis, you can find the following information by logging into your Plan Central account and selecting My RX Info:

Drug information, such as potential side effects, drug interactions, or alternatives
Home delivery options, communication preferences
Benefit highlights, prescription history and upcoming refills

Go to Plan Central on your computer or mobile device to register or sign in. First-time users will need Member ID, name and date of birth.

For questions regarding benefits coverage, pharmacy network, account or site navigation call 330.996.8885 (TTY 711).

Did you know SummaCare’s Member Services can help you with:

Finding in-network providers
Understanding benefit coverage
Questions regarding SummaCare resources

Please call the Member Services number on the back of your member ID card for assistance.

Questions? We're here to help.

Phone

330.996.8885 (TTY 711) Member Services

1.800.996.6250 (TTY 711) Toll Free

Email

info@summacare.com existing members

info@summacare.com all other inquiries

Hours

Season	Days	Times
Oct 1 – Mar 31	7 days a week	8:00 a.m. – 8:00 p.m.
Apr 1 – Sep 30	Mon – Fri	8:00 a.m. – 8:00 p.m.

Outside these hours, you may leave us a message and a representative will return your call the next business day.

Behavioral Health Support