Provider Engagement Specialists

The Provider Engagement Specialists are responsible for ongoing education and training with the SummaCare provider network. This includes in-office provider orientation, access and training to Plan Central, SummaCare's benefit-specific web portal, assistance with resolving complex claim issues, provider changes, researching and resolving provider contract issues and hosting provider seminars. Our goal is to build a lasting relationship between your office and SummaCare.

We encourage you to utilize your admin account to view eligibility, authorizations, benefits, claims, retrieve explanation of payments and to submit claims or corrected claims. Access is available 24 hours a day, 7 days a week.

If you have not met with your assigned Provider Engagement Specialist or would like to schedule an in-office training or meeting to address any questions regarding the authorization process, claims issues, appeals, SummaCare products/benefits or Plan Central training, please contact the assigned Provider Engagement Specialist for your office.

Essie Mueller

Assigned counties: Summit and Cuyahoga (see map), Ashtabula, Trumbull, Mahoning, Geauga, Portage, Columbiana, Jefferson, Belmont
Phone: 330.996.8648
Email: muellere@summacare.com

Dana Robinson MBA-HCM, PAHM

Assigned counties: Summit and Cuyahoga (see map), Erie, Huron, Lorain, Medina, Ottawa, Sandusky, Seneca
Phone: 330.996.8696 
Email: robinsond@summacare.com

Jaime Reed

Assigned counties: Summit (see map), Ashland, Carroll, Crawford, Holmes, Richland, Stark, Tuscarawas, Wayne, Lucas, Wood, Hancock, Defiance, Allen
Phone: 330.996.8698
Email: reedja@summacare.com

Contact any of our specialists one of the following ways:

Mail:
PO Box 3620
Akron, Ohio 44309-3620

Fax: 330.996.8490
Email: providerengagement@summacare.com