SummaCare’s FAQ section is designed to serve Providers, Members, Brokers, and Employers with quick, clear answers to common questions. Providers can find information on credentialing, member eligibility, and tools to help deliver high-quality service and care. Members can easily view benefits and find resources that make it easy to reach out to our Member Services team for personalized assistance. Brokers can find marketing support and resources to assist their clients. Employers can gain access to tools for enrollment, compliance, or quoting information. Whether you’re navigating claims and authorizations, reviewing personal benefits, supporting client needs, or managing health plans, our resources are built to guide you.
At SummaCare, we value the strong partnerships we have with our provider network. This Frequently Asked Questions (FAQ) page is designed to support you by offering quick, clear answers to common questions about our policies, procedures and provider tools. Whether you’re looking for information on claims, credentialing, authorizations or member eligibility, you’ll find some answers here.
If you do not see an answer to a question you may have, please contact our Provider Support Services team for further assistance at 330.996.8400. We’re here to provide the support and guidance you need to navigate our processes and ensure continued quality care for our members.
SummaCare provides a wealth of resources and support for its members to ensure they have access to high-quality healthcare services. Members can access detailed information about their plan benefits using the member portal. It provides members with convenient access to personal benefit information, healthcare resources and plan network areas. For questions or assistance, members can contact SummaCare's dedicated support team at 330.996.8885
SummaCare offers a comprehensive suite of resources and support for brokers to help them meet their clients' diverse health insurance needs. Brokers have access to a wide variety of products including options for small and large employer groups, self-funded options, Medicare Advantage plans and plans for individuals and families both on- and off- the Marketplace. Broker tools include online quoting and enrollment, book of business review and plan documents. Additionally, brokers have access to our Broker Marketing Store to order marketing materials and, for select brokers, premium items and customized collateral pieces to assist them in selling.
SummaCare provides Ohio employers with a variety of health insurance solutions designed to meet the needs of their workforce. Employers can access comprehensive resources to manage their health plans effectively, including tools for benefit management, enrollment and compliance with regulations like HIPAA and the Affordable Care Act. SummaCare's offerings include fully-insured and self-funded products, wellness programs and support for maintaining a healthy and productive workforce. By partnering with SummaCare, employers can ensure their employees receive high-quality, community-focused healthcare at competitive prices.