Many people visit the Emergency Room when a call or visit to the doctor is really all they need. Waiting in the ER is not always the best choice and can cost as much as five times more than a visit to your doctor's office. The next time you're not sure whether to call the doctor or go to an emergency room, consider all of your options as a SummaCare member:
Your PCP is your main point of contact for all your healthcare needs. They will coordinate your care and work directly with other providers in the network to assure you’re receiving the care that’s most appropriate for you. Your PCP knows your total health history and can treat you as a whole person, rather than just treating your immediate symptoms. Many doctors can be contacted after hours. Some even have evening office hours. Ask your PCP what you should do if you need after-hours care.
If you’re traveling, it’s after hours or on a weekend, or you just can’t make it to a doctor’s office, consider using our new telehealth services offered through Teladoc™ Health. Visits can be requested 24 hours a day, 365 days a year. Go to teladoc.com or call 1.800.835.2362 (TTY: 1.855.636.1578) to set up your Teladoc Health account.
If you are unsure if your symptoms are serious enough to wait until your next doctor's visit, call SummaCare's 24-Hour Nurse Line at 800.379.5001 (TTY 771). Registered nurses are available to assist you 24 hours a day, seven days a week. They can assist you with specific medical questions; provide guidance on where to seek treatment and offer advice on any health concerns you may have.
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Your PCP is the best person to start with when you’re sick or hurt. Contact his or her office first to see if a visit to an urgent care facility is necessary. If your condition isn’t life-threatening, but needs to be taken care of right away, then urgent care may be the right choice for you. Urgent care centers are usually open after normal business hours, including evenings and weekends. Many offer on-site diagnostic tests. Search for an urgent care center in your network by using SummaCare’s online search.
Visit an emergency room for a medical emergency or if you believe that you have medical symptoms that require immediate medical attention to prevent loss of life, loss of a limb or loss of function of a limb. The medical symptoms may be an illness, injury, severe pain or a medical condition that is quickly getting worse. If you have a medical emergency, get help as quickly as possible. Call 911 for help or go to the nearest emergency room or hospital. Call for an ambulance if you need it. Search for a hospital in your network by using SummaCare’s online search.